Privacy Policy & SMS Terms

Effective date: October 2, 2026

Cheetah Movers (“Cheetah Movers,” “we,” “us” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect when you visit cheetahmovers.com, call, email or text us, or book a move with us. It also explains how we use that information and when we share it. Our SMS Terms & Conditions for text messaging are included in Section 5.

1. Information We Collect

We collect personal information that you give us directly when you request a quote, book a move, or call, email or text us. This may include:

• Contact details, such as your name, phone number (including your mobile number) and email address.
• Move details, such as your pickup and delivery addresses, move date, home size, the items to be moved, and any special handling or access instructions.
• Messaging preferences, such as whether you have opted in to receive text messages from us.
• Payment and billing information needed to complete your move.
• Communications, such as the calls, emails and text messages you exchange with our team.

When you visit our website, we may also automatically collect basic technical information, such as your IP address, browser type, device type, the pages you visit and the date and time of your visit.

2. How We Use Your Information

We use the information we collect to:

• Respond to your questions and provide moving quotes and estimates.
• Schedule, plan and carry out your move, including storage services.
• Send booking confirmations, appointment reminders, scheduling updates and customer support messages by phone, email or text message.
• Process payments and keep the records required for our business and licensing (C-PUC #191159, US-DOT #2480884).
• Improve our services, website and customer experience.
• Comply with legal obligations and protect the rights and safety of our customers, crews and business.

3. How We Share Your Information

We do not sell or rent your personal information. We share it only as needed to run our business and serve you, including with:

• Service providers that help us operate, such as our phone and SMS provider and our email, scheduling and payment processing services. They may use your information only to provide services to us.
• Authorities, for legal and safety purposes, when required by law, regulation, subpoena or court order, or to protect the rights, property or safety of Cheetah Movers, our customers or others.
• A buyer or successor, if Cheetah Movers is involved in a merger, sale or transfer of business assets.

The sharing described in this section does not include your text messaging opt-in data or consent. See Section 4 for details.

4. SMS/Text Messaging Privacy

When you opt in to receive text messages from Cheetah Movers, we collect your mobile phone number and your messaging preferences. We use this information only to send you the text messages you requested, such as quote follow-ups, appointment confirmations, scheduling updates and customer support replies.

No mobile opt-in or text message consent will be shared with third parties or affiliates. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared only with service providers that help us deliver messages (such as our phone/SMS provider), and only for that purpose.

5. SMS Terms & Conditions

We obtain consent to communicate via SMS verbally over the phone. By providing your phone number and verbally agreeing to receive texts, you consent to receive conversational and informational SMS from Cheetah Movers regarding your quote requests, bookings, appointment reminders, scheduling updates and customer service.

Visit https://cheetahmovers.com/privacy-policy/ to see our Privacy Policy and Terms & Conditions.

6. Cookies & Website Analytics

Our website may use cookies and similar technologies to keep the site working, understand how visitors use it and improve it. Our pages also load content from third-party services, such as Google Fonts and Google Maps, which may collect technical information like your IP address under their own privacy policies. You can set your browser to refuse or delete cookies, though some parts of the site may not work as intended.

7. Data Retention & Security

We keep personal information only as long as needed for the purposes described in this policy. Those purposes include providing our services, keeping business and tax records, resolving disputes and meeting legal and regulatory requirements. We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your Choices & California Privacy Rights

You can opt out of text messages at any time by replying STOP. You can ask us to stop other communications by contacting us. You may also ask to access, correct or delete the personal information we hold about you.

If you are a California resident, you may have additional rights under California law. These include the right to know what personal information we collect and how we use it, the right to request deletion or correction, and the right not to be discriminated against for exercising these rights. We do not sell your personal information or share it for cross-context behavioral advertising. To make a request, contact us using the details below. We will verify your identity before responding.

9. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date above.

11. Contact Us

If you have questions about this Privacy Policy, our SMS terms or your personal information, contact us: